Associate/Analyst, Channel Registration & Maintenance (Pre-Processing) Specialist, IBG Operations (IBGO), Group COO

Business Function

Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

About the role

The Channel R&M Officer (Pre-Processing) plays a vital role in ensuring the smooth onboarding of new users. This involves pre-processing applications, verifying information, and ensuring compliance with internal bank policies and regulatory requirements.

Responsibilities

* Review and verify application forms and supporting documentation for completeness and accuracy.
* Perform signature verification against authorized mandates.
* Validate data entered on forms and ensure consistency across documents.
* Conduct necessary screening checks as required by policy and regulation.
* Update internal systems with document status and relevant information.
* Respond to inquiries and follow up on pending items in a timely and accurate manner.
* Maintain and update application tracking spreadsheets.
* Participate in process improvement initiatives and contribute to team goals.
* Undertake other duties as assigned or required for operational needs.

Key Performance Indicators

* Meeting or exceeding established cut-off times and Service Level Agreements (SLAs).
* Maintaining 100% accuracy in data entry and verification processes.
* Providing timely and accurate responses to inquiries and requests.

Requirements

• Diploma/degree holder, ideally with relevant KYC experience in banking operations.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy. Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, Access).
• Competent understanding internet security best practices.
• Prior experience in pre-processing, signature verification, or compliance checks is highly desirable.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

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