Senior Associate, SRE Ops, Site Reliability Engineering

Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, numble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Roles & Responsibilities 

• Manage the end-to-end BAU, Change Release.
• Day-to-day monitoring, backup, deployment, and maintenance of Release Environments

• Production Monitoring and Recovery:

• Perform online services and batch job monitoring.
• Execute recovery procedures in production environments.

 Application Health and Maintenance:

• Conduct regular application health checks.
• Perform scheduled maintenance activities.

Incident Management:

• Log, analyze, and resolve production incidents.

 Service Requests and Batch Scheduling:

• Handle ad-hoc service requests.
• Manage ad-hoc batch job scheduling.

Business Continuity Planning (BCP):

• Participate in Business Continuity Planning activities.

Daily Operational Tasks:

• Perform daily system health checks.
• Provide pre-batch and batch support.
• Monitor End-of-Day (EOD) processes and resolve job failures.

Interface Management:

• Support all upstream and downstream interfaces.
• Ensure timely handoff to downstream teams before cut-off times.
• Forecast and escalate potential delays in processing or handoffs.

Requirements

• Minimum of 6-9  years of experience in an Application Support environment, including Business As Usual (BAU) operations, Service Improvement Projects (SIP), KPI/KRI measurement, stakeholder management, and reporting.
• Demonstrated experience in Production Support.
• Technical Proficiency: Strong proficiency in Unix Shell/Perl Scripting.
• Solid understanding and experience with Oracle SQL.

• Platform/Tool Knowledge:

• Working knowledge of Apache Server, OCP (OpenShift Container Platform), and Citrix.
• Exposure to monitoring tools such as TWS (Tivoli Workload Scheduler), ITRS, and ELK Kibana.

• Networking:

• Basic understanding of network troubleshooting.

• Good knowledge with Linux/Unix , shell scripting , GIT , Jenkins , Enterprise Jira , Confluence
• The candidate should have infrastructure/technical background with knowledge on Open Systems platform and moderate information security knowledge
• Have good skills in working with application teams and service providers in defining deployment plan, cutover/migration strategy, and test plan.
• Candidate must speak and write well.
• Self-motivated, innovative, and proactive. Willing to learn new knowledge and explore unfamiliar domains.

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