SVP/VP, Specialist, Journey Transformation and Strategic Projects, Private Banking, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Purpose

We are looking for a dynamic and driven individual to play a pivotal role in transforming the client servicing journey. Working closely with the Journey Owners, you will collaborate with internal stakeholders such as Business, Platform owners and MtJ squads to drive and deliver seamless, client and employee-centric outcomes.

This role requires a strong operational foundation across the end-to-end wealth management and banking value chain—specifically covering pre- and post-trade activities, payments and loan, retail products, and etc.—all while aligning closely with the bank's core wealth continuum targets and strategic focus. Being highly adaptable, proactive, and passionate about continuous improvement and digital transformation, with the agility to support all other strategic projects across the unit as required will be integral to this role.

Responsibilities

• Report into the COO department to support and drive strategic and transformation related initiatives within Private Banking and Treasures Private Client.
• Partner with the Journey Owner to execute the strategic roadmap for transforming day-to-day servicing journeys.
• Act as an operational bridge between business stakeholders and technology/platform squads to ensure deliverables meet business requirements and user experience standards.
• Support the business as they lead in user adoption and to achieve committed business benefits collectively.
• Identify operational bottlenecks, streamline manual hand-offs, and implement risk-controlled automation and digital enhancements to reduce cycle times and elevate operational excellence.
• Apply deep operational understanding across the E2E lifecycle—with a strong emphasis on pre-trade and post-trade processes, payment workflows, retail operations, and delegation of authority matrix.
• Ensure all servicing enhancements directly support the broader wealth continuum goals, driving deeper client engagement, seamless tier transitions.
• Monitor key performance metrics (KPIs) and operational dashboards to track journey adoption, friction points, and value realization.
• Initiate and manage identified strategic projects, including process reengineering, to enhance operational efficiency and client experience.
• Provide strategic support to senior leadership by translating business objectives into actionable execution plans.

Requirements

• Proven track record in business transformation, process improvements, or COO functions within Private Banking or Wealth Management.
• Strong, hands-on understanding of end-to-end banking operations, specifically pre- and post-trade workflows, payment processing, retail banking, and complex servicing procedures.
• Demonstrated experience in journey design, process reengineering, and executing large-scale user adoption programs.
• Able to dissect complex operational challenges, map out E2E processes, and design practical, scalable solutions.
• Strong strategic thinking capabilities with the ability to conceptualize and execute complex business initiatives.
• Exceptional stakeholder management skills, with a proven ability to influence and collaborate with business leaders and platform owners.
• Strong analytical and problem-solving skills, with a focus on driving operational excellence and wealth transformation objectives.
• Ability to thrive in a fast-paced environment and manage multiple strategic projects simultaneously.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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