Overview
Datawatch Systems Inc. has an immediate career opportunity for a Central Station Monitor. This high-volume, in and out bound call center position provides support for alarm monitoring and access control calls received within the Central Monitoring Station (CMS). Other duties as assigned. Bethesda headquarters is Metro accessible.
Schedule is Friday - Monday, 5 am - 3 pm. Employment starts with three weeks of paid training onsite in our Bethesda office. Hours for training are 11 am - 7 pm Monday - Friday.
Applicants must be willing to submit to a drug screening and criminal background check. EOE/M/F/V/D-DCJS #11-2294
- Location: Bethesda, MD
- Travel: No
- Pay Rate: $20.00/hour
Responsibilities
- Provide excellent customer service and always maintain professional decorum
- Inform customers when alarms are triggered at their site and the status of the alarm
- Record interactions with customers
- Request updates to customer's accounts when errors are discovered
- Work with internal teams to identify potential issues and work to resolve the issues
- Process incoming calls, accurately, to employees or departments
- Understand and disseminate information about the company's capabilities
- Assess, evaluate, and escalate opportunities for problem-solving
Qualifications
- High School Diploma or equivalent required
- Display high proficiency in written and verbal communication
- Organizational skills, including the ability to efficiently switch between tasks
- Type a minimum of 35WPM
- Demonstrate computer skills to navigate multiple software applications
- Punctuality and attendance is crucial. Applicants must be reliable and have flexible scheduling availability for weekends, holidays, or extended hours if needed
- Ability to pass state required training or other qualifications for licensing
- Experience using a multi-line phone or soft phone use preferred
- 1-3 years of customer service preferred
- Minimum 1-year high volume call center or 911 communications preferred
- Any certified training or knowledge of Access Control, Fire, and Burglary systems a plus
Benefits
Choice of Medical Insurance plans
Dental Insurance
Vision Insurance
Medical and Dependent Care FSA Accounts
401K Plan with a discretionary employer match
529 Plan Access
Employee Assistance Program
Commuter and Parking Benefit
Short-term Disability and Long-term Disability Insurance
Employer-paid 50K Life and AD&D Insurance
Voluntary Life Insurance for Employee, Spouse and Children
Voluntary portable Accident, Critical Illness Insurance, Hospital Indemnity Coverage
Annual performance Evaluation and salary adjustment consideration
Paid holidays, sick and vacation leave
Job-related tuition reimbursement