Job Description
The Facilities Contract & Vendor Services role is responsible for managing and governing facilities-related contracts, vendor performance, commercial activities, and service delivery to ensure operational efficiency, cost effectiveness, and compliance with company policies and contractual requirements.
Responsibilities
Procurement Governance & Centralized Control
- Act as the single point of accountability for all facilities and workspace-related procurement, contracts, and vendor management activities nationwide.
- Establish and enforce procurement governance frameworks, ensuring compliance with corporate policies, financial controls, and regulatory requirements.
- Oversee end-to-end procurement lifecycle including sourcing, evaluation, contracting, and performance management.
Contract Management & Commercial Structuring
- Lead the negotiation and structuring of long-term contracts in collaboration with Procurement, Finance, and Legal teams.
- Ensure robust contract terms covering SLA, KPI, risk allocation, performance incentives, and compliance requirements.
- Manage contract lifecycle including renewals, amendments, dispute resolution, and termination strategies.
Vendor Performance & Risk Management
- Establish and manage vendor performance frameworks including SLA monitoring, KPI tracking, and periodic scorecards.
- Lead vendor registration, due diligence (IDD), audits, and performance reviews and drive escalation management and corrective action plans for underperforming vendors.
Project Oversight & Delivery Assurance
- Oversee and assess major project deliverables related to workspace and facilities, ensuring adherence to agreed KPIs, SLAs, timelines, and budgets.
- Conduct site inspections, desktop evaluations, and validation of vendor submissions for work orders and project execution for major projects.
- Ensure quality assurance and compliance to contract agreement on deliverables, SLA and terms applicable.
Audit, Compliance & Controls
- Lead periodic audits of procurement and vendor management processes to ensure full compliance with internal policies and external audit requirements.
- Develop and implement control measures to mitigate procurement, financial, and operational risks.
Reporting, SOP & Process Excellence
- Develop and standardize forms, templates, SOPs, and reporting frameworks to enhance governance and operational efficiency.
- Prepare structured management reports covering vendor performance, procurement status, cost tracking, and risk indicators
Requirements
- Minimum 3 years of relevant experience in Finance, Procurement, Contract Management, Legal, Quantity Surveying, Facilities Management, Building Services, Project Management, Engineering, or related fields.
- Experience in building, engineering, telecommunications, or other asset-intensive industries is preferred.
- Hands-on experience in contract administration, commercial management, procurement, or operational governance.
- Bachelor’s Degree in Finance, Contract/Law, Facilities Management, Quantity Surveying, Building Services, Project Management, Engineering, Science, or an equivalent discipline.
- Basic to intermediate understanding of contract management, commercial principles, and contract/legal terms.
- Good understanding of general management, operational administration, and governance processes.
- Proficiency in SAP, Coupa, Oracle, or other relevant ERP/procurement systems.
- Strong capability in data collation, analysis, validation, and forensic review, with good attention to detail.
- Intermediate to advanced project management knowledge, with the ability to manage timelines, deliverables, risks, and multiple stakeholders.
- Strong analytical, problem-solving, coordination, and stakeholder management skills.