Community Operations Coordinator
Got a knack for helping out and love meeting new, interesting people? Enjoy getting hands-on, whether it's building furniture or troubleshooting technical devices? Does throwing various community events and creatively tackling all sorts of member's requests sound fun to you? O-Nexus is looking for a full-time, early career Community Operations Coordinator to join our team. This opportunity is ideal for those with a 'can-do' attitude, at least a year of professional experience, and who thrive in a dynamic, fast-paced environment.
ABOUT CIC & O-Nexus
CIC builds and operates a global network of innovation campuses where startups, scale-ups, corporations and public entities connect, work, and grow. Founded in 1999, CIC manages more than 1.5M square meters of innovation-focused workspace, laboratories, and event space across North America, Europe and Asia. Additionally, CIC develops innovation-related programming, builds and enables industry clusters, and provides world-class innovation consulting.
O-Nexus combines workspace and high-impact programming to become a physical center of gravity for the innovation community and help to connect the region to the global innovation ecosystem, notably featuring a unique medical complex in Japan dedicated to life science related industries. This strategic expansion marks CIC’s third innovation campus in Japan and 11th global location. Furthermore, O-Nexus include small-scale offices and incubator spaces for industry-academia-hospital collaboration by occupying the 8F & 9F of the Nakanoshima Qross Building. This location house approximately 123 private offices, a coworking space with approximately 30 seats, conference rooms, a kitchen/cafe space, a game room, and other amenities shared by tenants.
Learn more about us here.
YOUR DAY-TO-DAY WORK
You will join a Community Operations Team to satisfy the day-to-day needs of our members. Some work will be independent while at other times it will require collaboration with other members of the CIC staff.
Potential responsibilities will include:
• Developing and nurturing positive relationships with CIC members, ensuring their satisfaction through timely and tailored responses to their inquiries and needs.
• Handling a variety of member requests creatively and effectively, from office rearrangement to event hosting.
• Stocking and maintaining supplies in kitchens and conference rooms, while also ensuring the upkeep of regular systems like print stations and conference room setups, offering assistance as needed.
• Facilitating new member onboarding, including system registration and office setup, as well as assisting existing ones with office moves and special event preparations in conference rooms.
• Supporting front desk operations with focus on excellent service and assisting other teams with special projects as needed.
• Organizing community events to encourage networking among clients.
ABOUT YOU
We value service-minded, reliable, and independent thinkers who may not know everything on day one but are bright, curious, and eager to learn. As our ideal candidate, you should confidently take ownership of tasks, be personable and enjoy helping others, and possess a self-motivated attitude towards learning our business in-depth. Your approach should be detail-oriented and organized, with strong time management skills. You're expected to be a team player who can maintain positive relationships and communicate professionally, treating everyone equally and contributing fresh ideas.
YOU HAVE
• Ideally at least 1-2 years of experience in a fast-paced environment, which could be from a company, internship, NGO, or any other organization.
• Fluency in Japanese and strong English proficiency.
• Availability to work from the office every day.
• Ability to legally work in Japan. CIC is unable to sponsor visas for this role at this time.
OUR OFFER
• Competitive salary, adjusted to match your experience.
• Permanent contract.• Laptop and mobile phone as your working tools.
• Access to global CIC locations.
• Commuting / transportation allowance.
• Self Development Allowance plan (customized to specific requirements of the role and organization's objectives).
• 1 massage per month at Wellness center at office
Please submit your application in English. Thank you!
CIC is committed to building teams that reflect the fabric of the cities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.