Health Systems Navigator

Preferred Qualifications:

• Degree in Social Work, Counseling, Public Health, Nursing, or another medical program preferred. Can substitute years of experience for degree requirements. 
• Two years of case management or social services experience; 
• Medical field experience and understanding of medical terminology preferred. 
• Must demonstrate knowledge of healthcare treatment and intervention modalities, community resources, treatment planning and the social determinants of health.
• Knowledge of and experience in using trauma-informed care principles required. 
• Demonstrated experience in mediation between persons exhibiting escalated behavior required. 
• Must have valid Oregon Drivers license; must have been a licensed driver for at least 2 years; must have a driving record that permits coverage under C@P’s company insurance.

Essential Job Duties Include (But Not Limited To):

• Maintains thorough and accurate documentation of client interactions, services provided, and progress toward goals.
• Submits all data, case notes, and reports as required by program and grant guidelines. 
• Ensures all Personal Health Information (PHI) is handled in compliance with HIPAA standards.
• Participates in training initiatives, including the Community Health Worker Training Initiative and Learning Management System development, to enhance team capacity.
Relationships & Engagement
Builds and maintains strong, respectful, and professional relationships with participants, healthcare providers, community partners, and C@P team members. Relationships are foundational to this role and should reflect C@P’s commitment to dignity, trust, autonomy, collaboration, and participant centered support. 
• Builds trusting relationships with participants while maintaining clear and healthy professional boundaries.
• Engages participants with warmth, consistency, respect, and genuine curiosity about their goals, strengths, needs, and experiences. 
• Meets participants where they are, while supporting movement toward greater stability, connection, and independence.  Maintains consistent communication and follow-through, with participants and partners.
• Builds and maintains collaborative relationships with medical, behavioral health, hospice, housing, and other service providers involved in participant care. 
• Develops and maintains strong working relationships with C@P staff and program teams to support coordinated and consistent participant services. 
• Advocates alongside participants, helping them navigate relationships with systems and providers.
• Facilitates warm handoffs and meaningful connections with other organizations. 
• Approaches conflict, challenging interactions, and difficult conversations with curiosity, calm, professionalism, and a focus on preserving relationships whenever possible. 
• Maintains appropriate confidentiality and discretion in all participants, healthcare, staff, and community relationships. Represents C@P professionally and contributes to a culture of trust, collaboration, and mutual respect. 
• Participates in case conferencing and interdisciplinary team meetings to coordinate client care and share insights on best practices for health and housing stability.
• Attends all required training and team meetings and maintains working knowledge of C@P operational policies and procedures.  
Stabilization 
Supports participants in building and maintaining stability by addressing the interconnected health, housing, and practical needs that affect their ability to remain housed, move towards housing, and experience greater independence and the participants/residents identified version of a quality of life. 
• Provides proactive, case management that identifies needs, barriers, and emerging risks and supports participants in developing and achieving their goals. 
• Provides health-focused stabilization for supportive housing residents, including healthcare navigation, benefits navigation, coordination with medical, behavioral health, hospice, and other providers, and support with appointments, transportation, medication coordination, and other health-related needs. 
• Helps residents navigate complex healthcare systems and transitions in care, advocating alongside them to access appropriate services while remaining within the non-clinical scope of the role. 
• Supports supportive housing residents in maintaining housing by addressing health, daily living, resources, and other barriers that may affect housing stability. 
• Provides mobile case management to Safe Parking participants experiencing homelessness, with a focus on stabilization, connection to healthcare and community resources, benefits, and identification, and movement toward permanent housing or other positive destinations. 
• Assists participants in accessing resources that support stability, including healthcare, behavioral health, substance use services, benefits, transportation, food, employment, identification, and other basic needs. 
• Coordinates services and resources across systems to reduce barriers, strengthen support networks, and promote continuity of care. 
• Responds proactively to changes in a participant /resident’s circumstances and collaborate with participants and appropriate providers when additional support or intervention is needed. 
• Supports participants in developing the skills, resources, and connections needed to navigate systems and maintain stability with increasing independence.
Cultivating the Mission and Values of C@P  
Cultivates the mission and values of Church at the Park through the way participants are welcomed, supported, advocated for, and connected to community. 
• Demonstrates dignity, belonging, hospitality, compassion, and respect in all interactions. 
• Collaborates respectfully with all team members, aligning with C@P values—seeing with compassion, building relationships, practicing empathetic listening, and pursuing peacemaking, while applying an outward mindset and Nonviolent Communication principles.
• Centers participant-voice, choice, strengths and autonomy while encouraging hope, agency and greater stability.
• Contributes to a culture of teamwork, humility, accountability, learning, and shared responsibility. 
• Represents C@P with integrity and professionalism while helping cultivate welcoming, connected, and inclusive communities.  

Requirements: