Overview
Celldex is pioneering new horizons in immunology to deliver life-changing therapies. We are relentless in our pursuit of novel antibody-based treatments that engage the human immune system and directly affect critical pathways to improve the lives of patients with allergic, inflammatory and autoimmune disorders. We have built a culture where innovative and talented people thrive—focusing a significant effort on attracting and retaining passionate and motivated employees who want to play a role in helping people with serious health conditions and who see this effort as personally rewarding. In our highly entrepreneurial environment, employees are empowered and the opportunity for professional development occurs every day.
Celldex is now entering an exciting new chapter – building a commercial team to launch barzolvolimab - the most advanced anti-KIT therapy in pivotal development that has the potential to redefine treatment for multiple allergy and dermatological diseases with Phase 3 studies in CSU, ColdU, SD and phase 2 studies in AD. We’re looking for curious, driven builders who can connect their day-to-day work to enterprise-level impact, endlessly prioritize what matters most, and deliver on their commitments with urgency and ownership. If you’re energized by building something meaningful, excited to grow personally and professionally, and motivated to create lasting impact in a fast-moving, entrepreneurial environment, we’d love to meet you.
Ready to make an impact? Learn more about joining the Celldex Team today!
Responsibilities
The Commercial Operations Associate provides administrative and logistical support across the Commercial Operations department, with primary focus on congress and event logistics, marketing materials inventory and fulfillment, system administrative support for the Legal, Medical, and Regulatory (LMR) review process, and document administration in Veeva PromoMats.
This role works closely with the LMR Review Coordinator, the Manager, Field Operations, and the Senior Manager, Commercial Operations, as well as Marketing, Medical Affairs, Market Access, Finance, and external vendors. By owning the administrative and logistical execution of these programs, the Associate allows department leaders to focus on governance, strategy, and commercial readiness.
The ideal candidate is highly organized, detail-oriented, and service-minded, and is able to manage multiple deadlines in a fast-paced, regulated environment.
Key Responsibilities
Congress & Event Logistics and Planning
- Maintain the annual medical congress and event calendar, including exhibitor registration, booth space, housing, abstract, and badge deadlines.
- Coordinate booth reservations, exhibitor registration, badge requests, housing blocks, and meeting room bookings.
- Serve as day-to-day contact for exhibit houses, decorators, shipping vendors, and venues; manage shipping, setup, teardown, and storage of exhibit properties.
- Partner with the LMR Review Coordinator to confirm all booth and congress materials have completed LMR approval before production and shipment.
- Coordinate booth staffing schedules, attendee communications, and pre-event logistics briefings.
- Support the Manager, Field Operations with logistics for National, Regional, and Advisory Board meetings as needed.
- Track event budgets, purchase orders, and invoices; complete post-event reconciliations and summary reports.
- Capture event-related HCP spend data required for transparency reporting, in coordination with Compliance.
Marketing Materials Inventory & Fulfillment
- Manage the physical and digital inventory of LMR-approved promotional and non-promotional materials.
- Manage print ordering, warehousing, and fulfillment with print and fulfillment vendors.
- Process field material requests and coordinate distribution to Medical Affairs, Market Access, and future Commercial field teams.
- Execute material withdrawals and documented destruction of expired or retired materials, based on expiration schedules maintained by the LMR Review Coordinator.
- Maintain an up-to-date material catalog so internal teams and field personnel can locate current approved versions.
- Monitor inventory levels and reorder prints; report usage trends.
LMR Review Support
- Schedule LMR review meetings and review committee sessions; prepare and distribute agendas and review packets within established timelines.
- Maintain the LMR submission tracker and send reminders on outstanding reviewer comments and approvals.
- Record meeting notes, reviewer comments, and action items, and route required revisions back to material owners and agency partners.
- Support version control and the audit trail for materials moving through review.
- Retrieve review records and approval documentation to support internal audits and compliance reviews.
This role provides support to the LMR process. Review coordination and governance remain with the LMR Review Coordinator, and content and compliance decisions remain with designated Legal, Medical, and Regulatory reviewers.
Veeva PromoMats Document Administration
- Assist with uploading materials to PromoMats, complete document metadata, and attach references and supporting documents.
- Initiate review workflows and monitor document status under the direction of the LMR Review Coordinator.
- Update document lifecycle states, including expiration, withdrawal, and archiving.
- Run submission status, inventory, and expiration reports for Commercial Operations leadership.
- Support PromoMats user access requests and basic user questions; escalate system issues to the business administrator.
Department Administrative Support
- Create purchase orders, process vendor invoices, and support vendor onboarding with Finance and Procurement.
- Assist with routing of vendor agreements for review and signature in accordance with company policy.
- Coordinate department meetings, calendars, and shared files.
- Maintain department documentation, trackers, and SharePoint sites.
- Perform other duties as assigned.
Qualifications
- Bachelor's degree required. Degree in Business, Marketing, Communications, Life Sciences, or related field preferred.
- 1-3 years of pharmaceutical, biotechnology, healthcare, or regulated industry experience, or equivalent administrative experience.
- Experience with event or congress logistics, marketing operations, or commercial operations support preferred.
- Exposure to promotional review processes preferred.
- Experience working with external vendors.
- Ability to travel approximately 10-20%, including some weekends for congresses.
Preferred Knowledge & Skills
Functional Expertise
- Event and congress logistics
- Marketing materials inventory and fulfillment
- LMR and promotional review support
- Document management and version control
- Purchase order and invoice processing
Technology Skills
- Veeva Vault PromoMats preferred
- Veeva CRM (Optional)
- Microsoft Office Suite
- SharePoint
- Adobe Acrobat
- Event registration and exhibitor portals (Optional)