Overview
JOB PURPOSE
To celebrate and serve America’s diverse working families by executing the store’s Asset Protection strategy within the assigned store(s); including leading and engaging the team, training and developing, executing Asset Protection programs to create a safe and secure workplace, reducing shrink, and delivering profitable sales growth.
REPORTS TO
KEY PARTNERSHIPS
Territory Asset Protection Manager
Region, District, Store Leadership, Field/Central Investigations
KEY RESPONSIBILITIES
Talent
- Fosters a professional and cohesive team culture embodying the associate value proposition through active engagement in positive associate relations, recognition, and promoting inclusion and diversity.
- Supports the Talent Life Cycle by hiring, training, developing and engaging associates.
- Interviews, hires, trains, coaches and develops to ensure compliance and understanding of Asset Protection Strategy, Directives, policies and procedures.
- Consistently utilizes performance management tools to drive and recognize job performance and behaviors.
- Identifies needs promptly and collaborates with key partners to swiftly address associate concerns.
Shrink
- Proactively identifies potential acts of theft and fraud by observing associate/customer activity, exception reports and referrals.
- Investigates suspicious behavior (collects intelligence, documents behavior, etc.).
- Periodically audits departments for merchandise protection standard adherence and identifies merchandise protection opportunities that deviate from company standards.
- Conducts AP and Operational audits.
- Analyzes intelligence on individuals and booster groups involved in theft.
- Deploys resources to conduct in-store surveillance and executes required Company investigation routines to identify and resolve theft and properly documents all stages. Travels to stores as necessary.
- Communicates external theft trends to associates and will partner with other locations/retailers to identify Organized Retail Crime (ORC) groups and patterns.
- Partners with DAPM and/or Central/Field Investigations, Home Office to gather evidence on ORC and external fraud.
- Administers AP programs and supports Company standards with inventory maintenance process.
- Reviews the reports of external apprehensions, internal investigations, incident reports, PCI, PII and sales audit documentation.
- Develops and maintains relationships with local law enforcement, mall management/security, and retail/community partners.
- Prepares for and attends court hearings as required and updates appropriate files with related outcomes.
- Tailors Company AP direction for assigned store(s) and creates effective ways to educate and motivate store teams to focus on shrink reduction and safety.
Safe and Secure
‐ Supports a safety culture through impressions of control, coaching, and recognition.
- Analyzes and reviews incident trends to advise store leadership of action steps that can be used to prevent incidents.
- Participates in Company AP and Safety programs and enforce standards as they relate to safety and security.
- Coaches associates on keeping work areas and sales floor free of hazards to reduce risk of accidents.
- Supports stores in cases of critical incidents, business disruptions, natural disasters, etc.
Performance Standards
- Consistently meets established performance standards for the role, including but not limited to shrink, cash loss, safety, productivity/metrics, budget and expense control, sales & service culture to ensure profit improvement.
Requirements
- Reliable Transportation: ability to travel to designated stores as assigned.
- 3+ years Asset Protection or related experience (retail management, law enforcement, military) preferably in retail environment, or equiv. education and work experience.
- 1+ years leadership experience.
- Wicklander-Zulawski certification preferred.
- High School diploma or equivalent work experience, AA/BA/BS in Criminal Justice or Business Management preferred.
- Must be age 18+
This position profile should be used as a guide and may not be inclusive of all position expectations and responsibilities.