Senior Account Executive

Overview

Responsibilities

• Help manage the day-to-day operations of the uniform program for a major airline. 

• Strategic planning and execution of program deliverables including system initiatives and rollouts, inventory management, product launches, special projects, and continuous improvement initiatives. 

• Help manage the replenishment and distribution program to ensure employee orders are fulfilled, stock availability is maintained, new hire needs are supported, and service levels are achieved. 

• Determine, establish, and manage appropriate governance structures for projects, including clear roles, responsibilities, escalation paths, and performance metrics. 

• Lead cross-functional teams to deliver uniform product changes, process improvements, and business-critical initiatives. 

• Help manage new product development and execution in collaboration with internal stakeholders, manufacturers, suppliers, and external partners. 

• Build and maintain strong relationships across business areas, creating effective feedback mechanisms to identify opportunities and resolve issues proactively. 

• Help manage weekly financial reporting and sales performance to ensure program targets and budget objectives are achieved. 

• Partner with planning, sourcing, and operations teams to manage demand forecasting, inventory planning, replenishment, and supply chain risks. 

• Support the internal Customer Service team by addressing escalated issues, providing solutions, and communicating program updates and changes. 

• Serve as the key point of contact for airline stakeholders, ensuring a high level of customer satisfaction and program success. 

• Develop and present executive-level reports, dashboards, and business reviews highlighting program performance, risks, opportunities, and recommendations. 

• Monitor key performance indicators (KPIs) including inventory turns, service levels, fulfillment rates, order accuracy, customer satisfaction, and financial performance. 

• Identify operational efficiencies and implement process improvements to enhance the customer and employee experience. 

• Manage vendor relationships and hold partners accountable for service, quality, delivery, and cost expectations. 

• Lead issue resolution and risk mitigation efforts to ensure business continuity and successful program outcomes. 

• Support contract compliance, pricing management, and ongoing commercial discussions with customers and suppliers. 

Qualifications

• Proven experience in Program Management, Account Management, Operations Management, Supply Chain, or a related field. 

• Bachelor's degree or equivalent professional experience. 

• Strong understanding of the garment production lifecycle, including design, sourcing, manufacturing, inventory management, and distribution. 

• Experience managing large-scale uniform, apparel, retail, hospitality, airline, or distribution programs. 

• Exceptional project management skills with the ability to manage multiple priorities and deadlines simultaneously. 

• Strong financial acumen with experience managing budgets, forecasts, sales reporting, and program profitability. 

• Experience managing third-party vendors, manufacturers, and logistics partners. 

• Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations. 

• Demonstrated ability to drive process improvements and implement scalable solutions. 

• Excellent communication and presentation skills with the ability to engage stakeholders at all levels, including executive leadership. 

• Ability to thrive in a fast-paced environment and adapt quickly to changing business priorities. 

• Highly organized, detail-oriented, and results-driven. 

• Customer-focused mindset with a passion for delivering exceptional service and program execution. 

• Proficiency in Microsoft Excel, Power BI, ERP systems, and inventory management platforms preferred. 

• Ability to balance strategic thinking with hands-on execution and day-to-day operational management. 

• Self-motivated, proactive, and capable of working independently while fostering strong team collaboration. 

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on all Catalyst Brands merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

Pay Range