Talent Acquisition Operations Lead

With this growth in mind, we are looking for a Talent Acquisition Operations Lead to help power our talent engine. This person will help strengthen the systems, processes, data practices, and programs that allow us to scale thoughtfully while maintaining a human-centered approach to recruiting. The role combines hands-on recruiting coordination, candidate experience, reporting, systems administration, and process improvement, creating the operational foundation that helps recruiters and hiring teams do their best work. We're looking for someone who brings a high level of attention to detail, a process-first mindset, and a passion for creating clarity, improving how work gets done, and delivering exceptional experiences for candidates and stakeholders alike. This person will play a key role as we continue to evolve our recruiting infrastructure to support future growth. 

• Coordinate complex interviews across calendars, time zones, and stakeholder groups while providing timely, professional communication to candidates and interview teams.
• Manage job postings, interview logistics, candidate records, offer-process coordination, background-checks, and other recruiting activities that keep searches moving.
• Partner with recruiters and hiring managers to reinforce timely feedback, clear next steps, and an organized hiring process.
• Establish coordination standards and capacity practices that help the team deliver consistent support as hiring volume grows.

• Own and continuously improve recruiting workflows, standards, service levels, templates, and operating practices so the team can scale with consistency.
• Serve as a business owner and subject-matter resource for the applicant tracking system and related recruiting technology, including configuration, data integrity, user adoption, integrations, process documentation, and vendor partnership.
• Partner on the evaluation and implementation of new recruiting tools, including requirements gathering, workflow design, testing, data migration, training, and change management.
• Identify operational friction, clarify ownership, and implement practical solutions that improve speed, quality, and the experience of candidates, recruiters, and hiring teams.
• Build clear documentation, playbooks, and training resources that make recruiting processes easier to understand and follow.

• Establish and maintain strong data-quality practices across requisitions, candidates, offers, sources, and hiring outcomes.
• Create recurring audits and controls that improve the accuracy, completeness, and consistency of recruiting data.
• Build and maintain reports and dashboards that provide visibility into hiring activity, pipeline health, capacity, candidate experience, source effectiveness, and other meaningful recruiting measures.
• Translate data into clear observations and recommendations that help recruiting leadership and business partners make informed decisions.

• 5+ years of relevant experience in recruiting operations, senior recruiting coordination, talent acquisition operations, People Operations, or a related field.
• Demonstrated ownership of recruiting systems, processes, programs, reporting, or operational improvements in a growing organization.
• Strong working knowledge of applicant tracking systems, scheduling tools, reporting platforms, and recruiting technology.
• Comfort working with recruiting data, including organizing, auditing, analyzing, and communicating findings to different audiences.
• Program and project management skills, with the ability to structure ambiguous work, manage dependencies, and move multiple priorities forward.
• An understanding of candidate experience as an intentional journey, with the judgment and empathy to balance efficiency with meaningful human connection.
• Excellent written and verbal communication skills and the ability to build trusted partnerships across the organization.
• High attention to detail, sound judgment, and discretion when handling sensitive or confidential information.
• A continuous-improvement mindset and the ability to anticipate needs, identify root causes, and design solutions that can scale.
• A collaborative, approachable “how can I help?” orientation, paired with the confidence to recommend changes and lead implementation.
• This role is an in-office, full-time, and exempt position. We are a work from office culture with a lot of flexibility.

Visa Sponsorship: Please note, we are unable to provide visa sponsorship for the position offered. Accordingly, we are unable to hire individuals who require, or will require, employment visa sponsorship either now or in the future. 

We are committed to building a business where all of our team members genuinely love where they work and are empowered to reach their full potential. We do this by building authentic relationships with one another, learning and growing continuously together, working hard while having lots of fun, and giving back to our community.

Brighton Jones is a team founded on equity and respect, and we’re on a mission to help each other, our clients, and global community thrive. We actively foster a compassionate and inclusive culture and are committed to creating a diverse #OneTeam where teammates can show up authentically.

To the right individual, we offer very competitive compensation, a robust benefits package, an award-winning culture, and rewarding career growth. 

Brighton Jones provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or caste. In addition to federal law requirements, Brighton Jones complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has offices. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.