JOB RESPONSIBILITIES
Training Design & Content Development
-
Design and develop training programs, presentations, facilitator guides, learning materials, exercises, and assessments.
-
Translate business processes, SOPs, products, and technical knowledge into engaging and easy-to-understand training content.
-
Develop interactive learning experiences using classroom activities, simulations, case studies, videos, and digital tools.
-
Regularly review and update training materials to reflect business changes and evolving learning needs.
-
Design and deliver structured onboarding programs covering Bosta's business model, products, services, processes, values, and culture.
-
Coordinate functional onboarding with department leaders to ensure new joiners acquire essential business and role-related knowledge.
-
Assess onboarding effectiveness and employees' knowledge readiness.
-
Design and deliver regular training programs across Commercial, Operations, Customer Experience, and other business functions.
-
Facilitate behavioral training covering communication, teamwork, customer centricity, problem-solving, and supervisory skills.
-
Partner with internal subject matter experts to develop and deliver technical and functional training.
-
Conduct refresher training following changes in products, systems, processes, or policies.
-
Build and maintain a structured library of training content and learning resources.
-
Facilitate knowledge-sharing sessions and cross-functional learning initiatives.
-
Support internal trainers and subject matter experts through Train-the-Trainer activities.
-
Contribute to structured learning paths that support employee development and internal promotions.
-
Execute the internal training calendar and ensure timely program delivery.
-
Conduct pre- and post-training assessments to measure learning outcomes.
-
Evaluate training effectiveness through participant feedback and follow-up with line managers.
-
Maintain accurate training records and report training coverage, completion, and effectiveness.
Onboarding & Induction
Internal Functional & Behavioral Training
Knowledge Transfer & Internal Learning
Training Effectiveness & Reporting
QUALIFICATION & EXPERIENCE
- Bachelor's degree in Human Resources, Business Administration, Education, or a related field.
- 3–5 years of experience in corporate training, instructional design, or Learning & Development.
- Proven hands-on experience in both training content development and training delivery.
- Strong facilitation, presentation, and communication skills in Arabic and English.
- Proficiency in PowerPoint and training design tools such as Canva, Articulate, or equivalent platforms.
- Ability to simplify complex business and technical information into practical learning materials.
- Experience in technology, e-commerce, logistics, retail, or fast-growing organizations is preferred. Competencies
- Instructional Design & Content Development
- Training Facilitation & Presentation
- Communication & Storytelling
- Business Understanding & Learning Agility
- Creativity & Digital Learning Tools
- Stakeholder Collaboration