We are looking for an Integration Specialist to manage and support integrations between Ninja, our brands, and external partners. The role focuses on onboarding, troubleshooting, and ensuring smooth day-to-day integration operations.
Key Responsibilities
- Manage the onboarding and activation of new and existing brands.
- Set up, configure, test, and maintain integrations.
- Coordinate with external partners on branch mapping, menu setup, configurations, and activation.
- Troubleshoot integration, API, menu sync, order flow, and availability issues.
- Monitor integration-related cancellations and identify recurring issues.
- Handle and follow up on high-impact and key-brand issues until resolution.
- Maintain accurate records and share recurring issues and improvement opportunities.
Requirements
- 2+ years of experience in Integration, Technical Operations, Technical Support, Partner Operations, or a similar role.
- Good understanding of APIs and third-party integrations.
- Experience troubleshooting technical and integration-related issues.
- Experience working with external partners and cross-functional teams.
- Experience in E-commerce, Food Tech, Delivery, SaaS, or a similar industry is a plus.