As an Incident Manager you will be responsible for:
· Identifying, containing, and resolving time sensitive escalations.
· Performing analysis of data from a variety of sources to identify possible risk indicators.
· Performing incident triage, to include determining scope, urgency, and potential impact, identifying the specific vulnerability, and making recommendations that enable expeditious remediation.
· Performing escalation trend analysis and reporting.
· Performing real-time incident handling tasks to support world-wide operations.
· Analyzing escalations from various sources within Amazon and determining possible root causes.
· Tracking and documenting incidents from initial detection through final resolution.
· Writing and publishing techniques, guidance, and reports on incident findings.
· Serving as technical expert and liaison to law enforcement and legal personnel and explain incident details
· Coordinating with analysts to correlate threat assessment data.
· Writing and publishing Correction of Error Reports and after action reviews.
· Monitoring external data sources to maintain currency of threat condition and determine which security issues may have an impact on POE operations.
· Presenting deep-dive documents and reports on policy and process gaps leading to senior executives.
An ideal candidate will be able to:
· Exercise strong judgment in areas where policies are not well defined.
· Understand the implications of new information for both current and future problem-solving and decision-making.
· Consider the relative costs and benefits of potential actions to choose the most appropriate one.
· Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and recommend the most appropriate course of action.
· Dissect complex problems to develop and evaluate options and implement solutions.
· Analyze existing policy and process gaps, and identify solutions to close them.
· Function effectively in a dynamic, fast-paced environment.
Basic qualifications
- 2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Preferred qualifications
- 1+ years of performance metrics, process improvement or lean techniques experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.