Key job responsibilities
Lead operational readiness and support launch activities, ensuring workflows, tools, and processes function as expected.
• Diagnose and troubleshoot system issues by working closely with Tech, Product, and Operations teams.
• Conduct structured testing, validate process accuracy, and identify gaps before launch.
• Support data validation related to operational workflows and customer-facing promises.
• Coordinate with cross-functional partners to resolve defects and ensure readiness for go-live.
• Monitor performance post-launch, escalate issues, and drive timely root-cause resolution.
• Identify recurring patterns, propose long-term fixes, and contribute to continuous improvement initiatives.
• Communicate clearly with stakeholders, providing timely updates, documentation, and status reports.
Basic qualifications
- Bachelor's degree or above in computer science, engineering, mathematics or equivalent, or Bachelor's degree or above in Engineering, Mechanical Engineering, Operations, Supply Chain, or Business Administration- 1+ years of technical support work, engineering or operations environment experience
- Experience performing data analysis using MS Excel and other Microsoft Office tools
- Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
Preferred qualifications
- Experience in technical support work, engineering, or an operations environment- • Understanding of workflow testing, UAT processes, or structured defect validation
- • Ability to analyze root causes, identify patterns, and recommend long-term improvements
- • Experience working with product, tech, or last-mile/fulfillment teams
- • Strong problem-solving skills with a bias for action and ownership
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