Key job responsibilities
- Own the end-to-end technical relationship for a portfolio of enterprise customers, advising on cloud architecture, operational strategy, and launch readiness across global AWS regions.
- Assess customer environments for architectural risks and scaling constraints, then build actionable plans that maintain business continuity for workloads with 24/7 uptime requirements and unpredictable demand patterns.
- Collaborate with account teams, Solutions Architects, and AWS service teams for compute, database, container, and networking services to resolve complex issues and drive product improvements informed by real customer patterns.
- Analyze operational metrics and deliver periodic performance reviews to customer leadership, translating data into clear recommendations that strengthen security posture, cost efficiency, and system reliability.
- Contribute to the team's shared knowledge base, standard operating procedures, and reusable automation, and mentor fellow Technical Account Managers to raise the collective capability of the group.
A day in the life
You might start the morning reviewing an operational dashboard for a customer whose traffic can spike without warning, then jump into a call with their engineering team — in Mandarin — to walk through a scaling plan for an upcoming product release. After lunch you could be partnering with an AWS service team to troubleshoot a networking issue that spans a complex multi-account topology, and later in the afternoon you present a quarterly architecture review to a customer's leadership, highlighting risks mitigated and opportunities ahead.
About the team
We are a cross-border Enterprise Support team within AWS that serves enterprise customers headquartered in Singapore while their production infrastructure runs in global AWS regions. Our closest partners are the account teams and Solutions Architects on our shared accounts, along with AWS service teams in compute, database, container, and networking. As our customer portfolio grows and workloads become more demanding, we are looking for a senior engineer ready to take designated ownership of key accounts and help us scale proactive delivery through better mechanisms, deeper technical expertise, and shared tooling.
Basic qualifications
- 7+ years of design/implementation/operations/consulting with distributed applications experience- 7+ years of technical engineering experience
Preferred qualifications
- Experience in a 24x7 operational services or support environment- Experience in internal enterprise or external customer-facing environment as a technical lead
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