The ideal candidate combines strong product/program management expertise with a deep understanding of AI/GenAI technologies and their application to business operations. They should thrive in a cross-functional, fast-paced environment serving multiple markets and time zones; demonstrate proficiency in both leveraging AI tools for operational excellence and developing AI-powered products that make Sellers and internal teams work more effectively; have proven experience influencing cross-org global stakeholders; and demonstrate strong people leadership capability to build, develop, and inspire a high-performing team.
Key job responsibilities
Product Strategy & Program Management
• Identify opportunities across the Global Selling Seller segments and lifecycle in ROA regions; build new products/services to accelerate Seller growth; define go-to-market strategy and drive product success.
• Own the ROA product Strategy and roadmap across Seller journey, including Seller onboarding, Selection and Listing, Supply Chain, Compliance and Account health topics across global marketplaces.
• Clearly define and communicate product requirements and Seller Experience pain points; gain alignment from internal stakeholders and external partners.
• Drive continuous product optimization based on Seller feedback, data analysis, and market insights.
• Develop and implement scalable programs including Seller education, training content, and operational playbooks tailored to each ROA region.
• Design effective approaches to support ROA Sellers' business growth on Amazon worldwide, including maximizing selection, driving feature adoption, monitoring account health, performance, and product quality.
AI Product Innovation & Management
• Lead the identification and development of AI/GenAI-powered solutions to enhance Seller experience, optimize Seller recruitment, and improve account management efficiency across ROA region.
• Drive AI product strategy and roadmap, identifying high-impact use cases and delivering solutions through collaboration with global and local teams.
• Champion a culture of innovation and experimentation; pilot emerging AI technologies to drive Seller productivity and operational efficiency.
• Translate business opportunities into technical requirements and articulate technical capabilities into tangible business value for stakeholders and leadership.
Business Operations & Data Intelligence
• Oversee the business intelligence and sales operations functions, ensuring data-driven decision-making across all Seller-facing initiatives.
• Build and scale the ROA data infrastructure — define KPIs, establish reporting frameworks, and deliver actionable insights on Seller performance, funnel health, and market trends.
• Drive operational excellence through sales operations: optimize Seller lead management, pipeline tracking, territory assignment, and performance governance across Taiwan, South Korea, and SEA.
• Leverage data analytics to identify growth opportunities, diagnose Seller pain points, and inform product/program prioritization.
• Develop regular business review cadences with standardized metrics and automated reporting to enable leadership visibility into ROA performance.
• Establish standard operating procedures (SOPs) and continuously improve operational processes to achieve higher productivity, accuracy, and efficiency.
Stakeholder Management & Cross-Functional Collaboration
• Serve as a key partner to GS ROA region leaders based in Taiwan, South Korea, and SEA, understanding local dynamics and aligning PMO priorities with market business objectives.
• Establish strong relationships and trust with global stakeholders, including Amazon marketplace teams, global product teams, tech teams, and business partners.
• Lead cross-functional collaboration between central product teams, technical teams, business stakeholders, marketing, legal, tax, Seller performance, and Seller support.
• Partner with CN GS PMO peers to share best practices, align product strategies, and ensure consistency in Seller experience across Global Selling.
• Drive effective communication of product strategy, roadmap, and impact analysis to senior leadership.
• Provide inputs to the Global Selling ROA Seller funnel strategy; establish connections with Amazon global marketplaces' product and program teams to support product localization and launches.
Team Leadership & People Development
• Lead and develop a multi-disciplinary team of product managers, program managers, business intelligence engineers, and sales operations professionals serving Global Selling teams based in Taiwan, South Korea, and SEA.
• Set team vision, priorities, and operating rhythms; establish clear goals and performance expectations aligned with business objectives.
• Build a high-performing team culture; hire, coach, and grow talent across multiple functions.
• Foster AI fluency and data literacy across the team; upskill team members on leveraging AI tools for productivity and innovation.
• Contribute to organizational planning, workforce strategy, and talent pipeline development.
Market Operations & Seller Growth
• Analyze opportunities and recommend account management strategies and business plans to grow selection from ROA Sellers.
• Drive Seller success as measured by lead generation, feature adoption, account health, performance, year-over-year growth, and profitability.
• Manage key operational metrics for supporting Sellers across the registration, onboarding, and growth lifecycle.
• Navigate through ambiguities; be fungible to support critical initiatives across markets.
• Participate in business reviews with Senior Leadership Team and make recommendations to develop mid/long-term plans for ROA markets.
Basic qualifications
- 12+ years of product or program management, product marketing, business development or technology experience- Demonstrated ability to leverage AI/GenAI tools and data analytics to drive business decisions and improve operational efficiency
- Proven ability to lead cross-functional discussions and deliver projects under tight deadlines
- Outstanding verbal and written communication skills in English
- Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or related field. MBA is a Plus.
- Superior analytical skills; demonstrated ability to identify and solve ambiguous problems
- Successful track record in team management, hiring and people development
- Experience owning/driving roadmap strategy and definition, end-to-end product delivery, and tradeoffs of a product
Preferred qualifications
- Experience engaging and influencing senior executives- Experience with AI/ML product development, including defining AI use cases, partnering with technical teams on model development, and driving AI-powered business solutions to production
- Experience in cross-border e-commerce business
- Strong understanding of GenAI capabilities (LLMs, RAG, agentic workflows) and their practical application to business operations and Seller experience
- Experience working in a global company with multiple stakeholders across the Asia-Pacific region
- Experience with supporting nascent products/services entering new markets
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