Key job responsibilities
• Complete daily routines in the field of address data quality with the aim to improve delivery quality.
• Monitor and analyze data to track key quality metrics.
• Perform audits, assessments and deep dives of field processes and procedures.
• Use logical thinking, analytical & problem-solving skills to identify potential areas for improvement.
• Communicate any quality problems or concerns that are impacting the customer experience.
• Verify potential access codes and delivery instructions for assigned addresses and update records as needed.
A day in the life
You will have the exciting opportunity to make history by becoming a member of the ACES (Amazon Customer Excellence Systems) and Quality team whose purpose is to create unprecedented customer experiences on a daily basis. We’re looking for innovation and problem-solving skills, and a passion to create world class customer experiences that will change the face of commerce.
Basic qualifications
- Experience with data analysis- Experience with planning, performance metrics, and process improvement
Preferred qualifications
- Experience in logistics- Experience in warehouse operations
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.