Key job responsibilities
• Monitor daily carrier performance metrics (MNR, Estimated Return Date, Shrinkage, DEA) and flag deviations to Carrier Managers for action
• Manage operational escalations with 3P carriers, ensuring corrective actions are tracked and closed within SLA
• Support daily volume allocation and capacity execution across the carrier network
• Generate and maintain daily/weekly performance reports and dashboards tracking carrier KPIs
• Coordinate package return processes and track reverse logistics performance
• Support onboarding activities for new carriers by managing operational readiness checklists and configuration tickets
• Act as operational point of contact for cross-functional teams (Sort Centers, AMZL, Seller Flex, Easy Ship) on 3P Carrier daily topics
Basic qualifications
- Bachelor's degree- Knowledge of Microsoft Office products and applications (especially Excel)
- Work any shift pattern within the 24/7/365 operation including days, nights, holidays, and weekends
- Experience in Business English skills, both verbal and written
- Experience in Control Tower operations
Preferred qualifications
- Experience in data analysis- Experience in e-commerce
- Experience in logistics
- Familiarity with airport operations;
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