Key job responsibilities
People Leadership: Directly manage a team of 15-50+ associates; own daily scheduling, labor allocation, real-time headcount adjustments, coaching, performance feedback, and attendance management
Productivity & Throughput: Drive area-level throughput targets (bags/minute, units/hour), manage real-time labor moves to balance flow, minimize idle time, and achieve TPH (throughput per hour) and pack station utilization goals
Quality Execution: Monitor and reduce area-level defects including mis-sorts, mis-scans, and package handling errors; execute standard work audits and escalate systemic quality issues with root cause data
Communication & Escalation: Provide real-time shift updates to Site Leader, escalate labor gaps, flow imbalances, and equipment issues promptly; participate in daily stand-ups and shift handoff reviews
Metrics Ownership: Track and act on real-time area KPIs (throughput, labor utilization, defect rates, cycle readiness); contribute to daily performance narratives and weekly operational reviews
Basic qualifications
- Bachelor's degree- Experience in managing teams
- Experience in logistics
Preferred qualifications
- Experience working in a fast-paced, rapidly changing operations environment- Experience in Business English skills, both verbal and written
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience with performance metrics and process improvement and Lean techniques
- Proven track record of delivering results in ambiguous, high-volume environments with tight SLA requirements
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