This role is the operational control point of the program: monitoring shipment performance in real-time, identifying deviations before they cascade, managing exceptions to resolution, and ensuring that every KPI is tracked, reported, and actioned. The Lead works hands-on with carriers, vendors, and internal teams daily — keeping the operation running within SLA while escalating systemic issues that require structural intervention.
Basic qualifications
- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics- Experience with Excel
- Experience with SQL
Preferred qualifications
- Ability to communicate in English is a nice have.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.