Key job responsibilities
- Oversee the execution of all sortation activities during the assigned shift, including inbound receiving, sorting, and outbound loading, in alignment with the Sorting Center's operational strategy;
- Manage the shift's workforce, including supervisors, equipment operators, and support personnel, ensuring appropriate staffing levels, task assignments, and performance monitoring;
- Implement and enforce safety protocols, including the use of personal protective equipment, operation of material handling equipment, and adherence to established procedures;
- Monitor and analyze key performance indicators during the shift, such as sortation throughput, quality metrics, and safety incidents, to identify opportunities for process improvements and operational efficiencies;
- Collaborate with the Sorting Center Site Manager, Capacity Planner, and other functional teams to address operational challenges, resource constraints, or equipment malfunctions that may impact the shift's performance;
- Lead the implementation of new technologies, automation solutions, and operational best practices within the shift, ensuring seamless integration and employee buy-in;
- Provide ongoing coaching, training, and development to the shift's personnel, fostering a culture of continuous learning, safety, and employee engagement;
- Escalate critical issues or significant deviations from the plan to the Sorting Center Site Manager, proposing solutions and mitigation strategies;
- Maintain accurate and timely documentation of the shift's performance, including labor deployment, productivity metrics, and incident reports;
- Serve as a subject matter expert and representative of the shift's operations, collaborating with other shift managers and the Sorting Center leadership team to drive continuous improvement;
- Stay informed of industry trends, regulatory changes, and best practices in sortation operations and workforce management to enhance the shift's performance.
Basic qualifications
- Bachelor's degree or equivalent- Work flexible schedules/shifts/areas, including weekends, nights, and/or holidays
- Speak, write, and read fluently in Portuguese
- Experience in people management
Preferred qualifications
- Experience in performance metrics, process improvement, and Lean methodologies- Experience in oral and written communication in English
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