Key job responsibilities
End-to-end operations leadership: Own daily operations, ensuring execution across all operational processes and driving continuous improvement initiatives.
Inbound management: Oversee receiving workflows, ensuring accuracy in product intake, vendor compliance, and inventory reconciliation upon arrival.
Outbound management: Lead picking, packing, and dispatch processes to meet delivery speed SLAs while maintaining order accuracy and quality standards.
Inventory quality & accuracy: Implement and monitor stock quality controls — including cycle counts, expiration management, damage prevention, and shrinkage reduction — to guarantee inventory accuracy at all times.
Process design & standardization: Define, document, and continuously refine Standard Operating Procedures (SOPs) that will serve as the operational blueprint for network-wide expansion across Brazil.
Scalability & expansion readiness: Build repeatable, scalable operational frameworks designed to be deployed in new Dark Store locations with minimal ramp-up time, directly enabling Amazon Brasil's network growth strategy.
Continuous improvement: Identify inefficiencies, implement Kaizen-driven improvements, and leverage data to optimize throughput, reduce defects, and improve cost-per-unit metrics.
Cross-functional collaboration: Partner with Supply Chain, Transportation, Technology, and Category teams to ensure seamless integration between upstream/downstream operations and the Dark Store.
A day in the life
You start your morning reviewing overnight performance metrics — order volume, cancellation rates, delivery times, and inventory accuracy — identifying any gaps before the team hits the floor. By mid-morning, you're walking the Dark Store, observing inbound receiving in action, coaching associates on stow accuracy, and troubleshooting bottlenecks in the pick-and-pack flow. After lunch, you're deep in data: analyzing defect trends, running root-cause sessions on quality misses, and refining SOPs that will be replicated across future sites. You close the day in cross-functional syncs with Supply Chain and Transportation, aligning on replenishment cadence and last-mile handoff improvements. No two days look the same, but every day you're building the operational playbook that will power Amazon Brazil's expansion.
Basic qualifications
- Bachelor's degree or equivalent- Experience designing processes to maximize efficiency
- Experience in analyzing data to drive decisions
- Experience managing teams
- Experience in communication and presentation skills, both written and verbal in Portuguese & English
Preferred qualifications
- Knowledge of Warehouse Management System Software including Warehouse control systems- Experience in business process improvement, Lean or Six Sigma
- Experience launching new operational sites or expanding fulfillment networks
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