Key job responsibilities
• Design and optimize collection strategies based on data-driven analysis of accounts receivable reports (aging, DSO and other KPIs);
• Lead cross-functional process improvement initiatives to enhance cash flow management;
• Develop and implement best practices for customer accounts management;
• Partner with stakeholders to identify and resolve systematic billing and collection issues;
• Analyze complex account scenarios and design solutions to resolve payment disputes;
• Leverage multiple data sources using SQL, Excel, and internal tools to create actionable insights;
• Analyze and optimize reporting mechanisms to track key performance metrics;
• Design and document operational procedures for managing complex customer accounts;
• Drive resolution of escalated cases, including executive-level communication;
• Influence and collaborate with Sales, Billing, and Shared Services teams to resolve structural issues;
• Educate internal and external customers on service tools and processes;
• Mentor team members on collection strategies and best practices;
• Develop and implement scalable solutions for payment application and reconciliation;
• Create and maintain documentation of best practices and standard operating procedures;
• Assess and monitor customer credit and financial health trends;
• Identify and escalate potential risks to appropriate stakeholders;
• Design mitigation strategies for complex collection scenarios;
• Ensure compliance with global collection policies and procedures.
Basic qualifications
- Speak, write, and read fluently in English- Experience in Finance, specially Accounts Receivable (order to cash), Treasury and Customer Service environment
- Demonstrated Excel skills (pivot tables, XLOOKUP, VLOOKUP, HLOOKUP, filters, basic functions, tables) with ability to work with large datasets
- Experience using Tableau or other BI tools. Develop financial and operational reports
Preferred qualifications
- Business-to-business collections experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.