Key job responsibilities
• Build and maintain strong working relationships with 3P carriers and internal stakeholders
• Lead the end-to-end launch and ramp-up plan for new carriers in the operation, including due diligence, systems integration, pilot execution, volume ramp, and steady-state transition
• Define and monitor ramp-up milestones, SLAs, and go/no-go criteria for new carrier launches
• Analyze network losses and implement improvement plans
• Coordinate package return processes for Fulfillment Centers and Sellers
• Track and report on key performance metrics
• Identify and implement network efficiency improvements
• Create and maintain performance dashboards using SQL and other analytical tools
• Develop regular reporting cycles to track carrier performance and network health
• Document and standardize processes for better team alignment
• Identify trends and opportunities for optimization through data analysis
• Work closely with Carrier Managers to implement improvement initiatives
• Partner with Network Losses and S&OP teams to align on objectives
• Contribute to process innovation to enhance operational efficiency
Basic qualifications
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements
- Bachelor's degree
- Experience in project and program management
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience working cross functionally with tech and non-tech teams
- Speak, write, and read fluently in English at C1 level or above
Preferred qualifications
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience communicating results to senior leadership
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