As an Operations Manager, you’ll play a critical leadership role within one of our fulfilment centres. You’ll lead a large operational area through a team of managers and frontline leaders, taking ownership of safety, people, quality, productivity and customer experience.
This is a highly visible leadership position where you’ll combine strong people leadership with data-driven decision making. You’ll build and execute operational plans, identify opportunities to improve performance and develop your leadership team to deliver sustainable results.
You’ll work closely with senior leaders and partner teams including Engineering, HR, Finance, Learning, Safety and Supply Chain to solve complex operational challenges and continuously improve the way we work.
The environment is fast-paced and constantly evolving. You’ll need to be comfortable making decisions with imperfect information, responding to changing priorities and balancing short-term operational requirements with longer-term improvements.
Key job responsibilities
Key job responsibilities
Lead a large operational area through a team of managers and frontline leaders, creating clear expectations, strong accountability and an inclusive, high-performing culture.
Create, oversee and continuously improve a culture of safety and wellbeing, ensuring teams operate to the highest standards while proactively identifying and reducing operational risk.
Own operational performance across safety, quality, productivity, cost and customer experience, using data to identify trends, understand root causes and implement sustainable improvements.
Develop and execute shift and operational plans, ensuring the right resources, priorities and leadership mechanisms are in place to consistently deliver business objectives.
Lead, coach and develop managers, building leadership capability, strengthening succession pipelines and supporting individuals to reach their potential.
Analyse complex operational problems and translate data into clear priorities and actions, ensuring improvements deliver measurable results.
Lead continuous improvement initiatives that simplify processes, remove waste, increase productivity and improve the quality of service delivered to customers.
Manage operational change effectively, ensuring new processes, technologies and standards are successfully implemented and embedded within your area.
Work collaboratively with other Operations Managers and senior leaders to standardise best practices, share learnings and improve performance across shifts and departments.
Partner with cross-functional teams including Engineering, HR, Finance, Learning, Safety and Supply Chain to resolve barriers and deliver site-wide priorities.
Maintain strong operational control during periods of high volume, changing demand or unexpected disruption, making timely decisions to protect customers and the business.
Contribute to site strategy and longer-term planning by identifying opportunities to improve capacity, efficiency, associate experience and operational capability.
Apply Lean, Six Sigma and continuous improvement methodologies to identify waste, analyse root causes and deliver sustainable process improvements. Use data and structured problem-solving techniques to lead improvement initiatives from problem identification through to implementation, measuring results and embedding successful changes into standard work.
Basic qualifications
- Bachelor's degree- Knowledge of Lean Six Sigma and process improvement methodologies
- Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results
- Experience in employee and performance management
Preferred qualifications
- Experience in engineering teams management in a fast-paced operations environment- Work flexible shifts including nights, weekends, or holidays in a 24/7/365 environment
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.