This role requires a combination of strong analytical skills, business acumen, and the ability to communicate findings effectively to cross-functional teams.
Key Responsibilities
Extract, analyze, and model operational data to identify trends, root causes, and improvement opportunities across Last Mile delivery operations
Design, build, and maintain reporting dashboards (QuickSight/Tableau) to track key performance indicators including CPS, FDPS, DNR Concessions, DOT, and Customer Rescue metrics
Support Network Reviews by developing input/output metric frameworks and highlighting areas of concern or opportunity
Partner with Program Managers and Operations teams to quantify impact of improvement projects and track benefit realization
Conduct deep-dive analyses on operational defects (bad scans, concessions, delivery failures) to support defect elimination programs
Translate business requirements into data models, reports, and visualizations that drive decision-making at station, zone, and network levels
Develop automated reporting mechanisms to reduce manual effort and improve data accessibility
Present data-driven recommendations to senior stakeholders through well-structured narratives and documents
Support ad-hoc data requests and exploratory analyses for cross-functional teams
Maintain data integrity and ensure accuracy of all reporting outputs
Basic Qualifications
Bachelor's degree in Engineering, Statistics, Mathematics, Economics, Finance, Computer Science, or a related quantitative field
2+ years of experience in a highly analytical role (business analysis, data analysis, or equivalent)
3.Proficiency in SQL for data extraction and manipulation
4.Advanced Microsoft Excel skills (pivot tables, VLOOKUP, complex formulas, macros)
A day in the life
Interact with multiple stakeholders and get things done. Regular show of ownership and bias for action.
Basic qualifications
- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
Preferred qualifications
- Experience with SQL and ExcelOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.