The Training Specialist II is a high-ownership individual contributor within Optima’s Training & Development organization, responsible for designing, executing, and continuously improving training programs that drive measurable business outcomes across 2 assigned programs. This role operates at the intersection of operational excellence and data-driven decision making — requiring the ability to independently translate business challenges into structured training solutions that deliver measurable impact within assigned programs.
The ideal candidate is a confident and credible partner to senior stakeholders, a detail-oriented operator who builds for quality and consistency, and a performance-focused professional who holds themselves and their programs to high standards. They are comfortable presenting at Global WBRs and MBRs, navigating cross-functional complexity, and driving alignment across Ops, Quality, MOSAIC, SWOT, and Account Management teams
Key job responsibilities
- Design and implement end-to-end training programs for 2 processes — including new hire onboarding, cross-training, upskilling, and refresher programs — that target measurable improvements in quality, throughput, and DA readiness
- Own the full training lifecycle for assigned programs: SOP review, training plan creation, session delivery, OJT, CCS, and production sign-off
- Lead UATs and pilot annotation requests independently, partnering with Account Managers to ensure training readiness ahead of program launches
- Proactively identify and clear training blockers — escalating risks to leadership with clear recommendations rather than problems alone
- Define and document launch readiness criteria, ensuring all dependencies are cleared before training begins
- Partner with PMs, Account Managers and Ops leaders to define ramp plans, success metrics, and go/no-go checkpoints
- Own the tracking, standardization, and reporting of all training metrics — including learner satisfaction, post-training quality, ramp-to-production timelines, and assessment performance
- Deep dive into training process data to identify root causes of quality shortfalls and design targeted interventions; track improvement outcomes against baseline
- Own all status communications for assigned programs, including flashes, fortnightly stakeholder updates, and leadership emails — ensuring timely, accurate, and audience-appropriate messaging
- Present training outcomes, risks, and recommendations at WBRs and MBRs with confidence and data-backed narratives
- Identify opportunities to automate, scale, or innovate training delivery
Basic qualifications
- Experience focused on Adult Learning Theory, including 1) virtual training facilitation and dealing with remote teams, and 2) delivering Soft Skills, Technology Skills and/or Technical or other Systems training- Bachelor's degree or equivalent, or 2+ years of equivalent experience
Preferred qualifications
- Experience in project managementOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.