The business opportunity is substantial. We are executing to be the leader irrespective of the ultimate balance between proactive end-customer self-service and agent-assisted workloads. To do so, science innovation will be pivotal to help achieve our ambitious goals, differentiating Amazon Connect from our competitors.
Key job responsibilities
The Director of Applied Science will lead us to propose and deliver an organizational plan that is aligned to a unified science strategy. This science strategy will enable data-driven, AI-powered continuous optimization across self-service, agent assistance, and manager assistance workloads. This leader will inherit an existing applied science team, and possibly (strategy dependent) a data integrations team engineers. We believe that the strategy this leader defines will require additional applied scientists. Beyond direct team ownership, this leader will be responsible for cross-AWS science collaboration with Bedrock, AGI, Q, and Transcribe organizations.
Basic qualifications
Basic qualifications• A MS in CS, Machine Learning, Statistics, Operations Research or similar.
• 10 years of hands-on experience in predictive modeling and large data analysis
• Expertise in Machine Learning as applied to large-scale generative models
• Strong ML breadth and depth
• Strong skills with SQL
• Strong skills with Spark/Python/Perl (or similar)
• Communication and data presentation skill
• Strong problem-solving ability
Preferred qualifications
• A PhD in Computer Science, Machine Learning, Statistics or Operations Research• 15 years of industry experience in ML
• Superior ML breadth and depth
• Expert skills with SQL
• Expert skills with Spark/Python/Perl (or similar)
• Superior problem solving
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 288,700.00 - 350,000.00 USD annually
USA, WA, Seattle - 262,500.00 - 350,000.00 USD annually