Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on the Amazon Marketplace. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices.
Key job responsibilities
- Drive seller listing success: Own programs that move sellers from registration to first listing and early revenue milestones, reducing onboarding friction and lifting funnel conversion.
- Define and track success metrics: Build the program metrics, dashboards, and queries needed to measure funnel performance, set achievable goals, and report progress in WBRs/MBRs.
- Ensure smooth GTM of new features: Plan and execute phased rollouts and dial-ups of new listing experiences, monitoring seller impact and iterating quickly on early results.
- Educate and communicate with sellers: Create educational content, FAQs, and in-context guidance, and run seller comms across email, WhatsApp, and Seller Central.
- Capture and act on Voice of Seller: Gather seller feedback and anecdotes, translate them into product requirements, and channel them to the right product and tech teams to close experience gaps.
- Lead cross-functional execution: Coordinate and influence product, tech, verification, legal, and business partners (up to senior leadership) to align on requirements, roles, and delivery timelines.
- Establish routines and mechanisms: Set up follow-up cadences, monitoring, and governance to detect issues early, track adoption, and continuously improve the seller experience.
Basic qualifications
- Experience in program or project management- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
Preferred qualifications
- Experience in driving end to end delivery, and communicating results to senior leadership- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.