This role would be the single threaded leader for CXBT team in LATAM working closely with regional Amazon leadership to shape customer experience in the region. The role covers a wide scope; we work across product lines, customer groups - like consumers, sellers, vendors and others as well as across the customer journey from discovery to post-purchase. We relentlessly challenge the status quo and innovate in order to work on the most ambiguous and challenging opportunities facing our businesses.
You would own and deliver a roadmap to generate insights using a customer backwards lens. This will require you to use creativity, analytics and curiosity to build new methodologies, advocate for the customer and influence strategic decisions.
Key job responsibilities
- Lead the roadmap and delivery for CXBT in LATAM
- Build strong partnerships with key stakeholders to deeply understand business challenges, translating complex problems into clear hypotheses and actionable analysis requirements.
- Lead large-scale, complex studies, from designing methodologies and collecting/analyzing data to delivering strategic recommendations to international business leaders.
- Collaborate across teams globally, sharing insights and best practices, driving continuous improvement, and fostering a culture of innovation.
- Lead team and its growth, fostering a high-performing and inclusive culture.
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, streamers, gamers). Our team is truly international, with members located in multiple countries around the world, enabling us to bring a global perspective to our work.
Basic qualifications
- Bachelor's degree- Experience in product or program management, product marketing, business development or technology
- Experience blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience in English-language communication skills, both written and verbal
Preferred qualifications
- Experience owning technology productsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.