Key job responsibilities
- Drive the creation of quality initiatives, process improvement initiatives, and other Lean strategies to help their functional area and the SC exceed business goals;
- Oversee the overall safety, quality, performance, and customer experience of Inbound, Processing, or Outbound operations;
- Define and clarify requirements and expectations for Operations and Area Managers, measure performance, provide feedback, and hold them accountable for their individual and departmental performance;
- Leverage Operations and Area Managers by sourcing and developing ideas and integrating them into improvement plans for the functional area;
- Take proactive steps to ensure best practices are shared across all departments, shifts, and throughout the network;
- Collaborate closely with support teams (HR, Finance, Facilities, Safety, IT, and other Senior Operations Managers) to secure necessary resources for projects and initiatives while also providing support for cross-functional initiatives.
Basic qualifications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Bachelor's degree or equivalent
- Experience in people management
Preferred qualifications
- Experience in English-language communication skills, both written and verbal- Experience with performance metrics and process improvement and Lean techniques
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