The ideal candidate has proven experience in business analysis, enjoys problem solving, and is comfortable working with large datasets. You can work across teams, influence stakeholders, and operate as a self-starter - comfortable navigating ambiguity and leading complex initiatives end to end.
Key job responsibilities
- Develop a deep understanding of the registration pipeline and key seller blockers. Use a data-led approach to present recommendations and drive improvements to the seller experience.
- Partner with supporting teams to assist sellers stuck in the registration funnel and help them get to launch.
- Own product launch rollouts from central teams into the AU store, with a focus on localisation.
- Work with Seller Support to improve registration and identity verification–related seller-facing communications.
- Build resources and clear escalation pathways to help local Account Managers resolve registration blockers.
- Collaborate with the Email Marketing Manager and Content Manager to improve email communications and content at key drop-off points in the funnel, customised for both domestic and out-of-country sellers.
- Deep dive the onboarding experience across the Mobile Seller App and work with central teams to drive improvements.
- Own the Seller Central onboarding flow and work with the SSR Manager to drive program adoption for new sellers.
- Lead key initiatives related to Identity Verification, Re-verification, and Fraud Prevention as they relate to Registration.
- Own reporting for the end-to-end registration funnel, including registration starts, channel acquisition, and source.
Basic qualifications
- 3+ years of product management experience- Experience managing technical products or online services
- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
Preferred qualifications
- Knowledge of SQL and VBA at an advanced level- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization