The Team: Amazon Benefits Experience & Technology Service Delivery (BXT-SD) India Hub Team owns the delivery of benefits operations for Amazonians working in the US, APAC, MENA, EMEA and South Africa.
Key job responsibilities
• Demonstrate Bias for action by timely completing the assigned benefits processes with 100% accuracy.
• Demonstrate Customer obsession by addressing employee queries received via email or tickets with SLA and provide accurate resolution to employee issue.
• Demonstrate Ownership by highlighting any potential risk issues and challenges that may cause impact to our employees.
• Demonstrate Ownership by reviewing process documentation and making updates on a regular basis.
• Provide required support to SME/Team lead for Dive deep into data and benefits stats reporting.
• Liaise with internal (support teams like Payroll, Employee resource center, Exits, Onboarding team etc.) and external stake holders (Insurance vendors) for resolving employee queries and complete administrative processes.
This is a contract role for 12 months
Basic qualifications
- 6+ months of human resources experience- 6+ months of customer service experience
- 6+ months of Microsoft Office products and applications experience
- Bachelor's degree or equivalent
- Experience in confidential environments
Preferred qualifications
- 1+ years of human resources experience- 1+ years of customer service experience
- 1+ years of Microsoft Office products and applications experience
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