At Amazon we believe that every day is still Day One. We are striving to be Earth’s Best Employer and to get there, we need exceptionally talented, bright, and driven people. Join the Amazonian eXperience and Technology Departures Team as an Appeal Sr. Administrator and help make a difference for all Amazonians. Our organization delivers best-in-class service to Amazon employees and alumni throughout their Appeals journey. As a member of the HR organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors. You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.

This is a Contractual Role

Key job responsibilities
- Utilize your deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
- Assess documentation for accuracy and past precedent.
- Identify any process defects and recommended remediation.

Basic qualifications

- Knowledge of Microsoft Office products and applications
- Bachelor's degree in business, HR, or a related field, or 1+ years of customer service experience
- Speak, write, and read fluently in English

Preferred qualifications

- Knowledge of HRIS or Applicant Tracking Systems are preferred
- Experience with Payroll Systems, HRIS

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Sr. Administrator (S), Appeal

Basic qualifications

Preferred qualifications

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