Key job responsibilities
- Understand the various operations across the team.
- Manage high severity requests by collaborating with different teams to mitigate risks to business, customer experience and associate experience.
- Execute high impact mitigation actions using various tools.
- Work closely with product teams and align them with respect to your focus area.
- Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into an actionable format.
- Analyze and solve business problems with focus on understanding root causes and driving forward-looking opportunities.
- Suggest changes for improvement of processes and amend SOP's once they are approved.
- Plan and execute the identified projects by working with various teams.
- Communicating complex analysis and insights to stakeholders and business leaders, both verbally and in writing.
Basic qualifications
- 1+ years of tax, finance or a related analytical field experience- 2+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL or ETL
Preferred qualifications
- Experience creating complex SQL queries joining multiple datasets, ETL DW concepts- Experience using very large datasets
- Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
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