Key job responsibilities
1. Customer Impact through Business, Technology & Culture Transformation
● Lead and facilitate executive-level innovation sessions that bring Amazon's culture of innovation — Working Backwards, customer obsession, bias for action — to life for customers. Create an environment where senior leaders engage deeply with new possibilities and leave with clear business outcomes in mind.
● Apply first-principles thinking to understand customers' most pressing challenges and translate those into actionable AI-driven solution pathways. Help customers adopt Amazon's innovation methods alongside AWS technology to drive real business results.
● Own the customer journey beyond the engagement — work closely with field sales teams to activate customers, drive solution adoption, and accelerate the path from idea to measurable business outcomes in production.
2. Mechanisms & Operational Excellence
● Design and implement scalable engagement frameworks. Leverage AI to streamline processes — from session preparation to insight capture — ensuring every customer interaction generates reusable learnings.
● Build the ability to scale innovation experiences across our top customers in the region, ensuring consistent quality and impact at volume while delivering business outcomes.
● Build strong operating interlocks with field sales teams, solutions architects, and partner organizations. Establish a clear operating model that makes it frictionless for account teams to activate customers into innovation experiences.
● Codify what works. Develop playbooks, templates, and tooling that enable other markets to replicate successful engagement patterns as the model expands across the region.
3. Content Leadership
● Build next-generation content modules focused on generative AI, agentic systems, and applied AI — grounded in Amazon's culture of innovation and maintained as a portfolio that is modular, industry-adaptable, and technically current.
● Elevate the delivery experience — integrate AI to personalize content in real-time, generate dynamic demonstrations, and create immersive customer experiences that bring Amazon culture and technology together in a way that sets us apart in the region.
● The nature of innovation is ever-changing. Maintain a forward-looking content roadmap, monitor industry signals, competitive moves, and customer patterns — and adapt quickly to ensure our offerings remain relevant as technology evolves.
Basic qualifications
- 10+ years of Go-To-Market, Business Development, Sales, or Consulting experience- Experience presenting to both technical and non-technical executive audiences
- Strong first-principles problem-solving ability — comfortable deconstructing ambiguous customer challenges into clear action plans that deliver business outcomes
- Strong ability to apply AI/ML capabilities to solve business problems and drive transformation outcomes, engaging both technical and business audiences on generative AI, agentic systems, and applied AI
- Track record of driving measurable customer business outcomes in partnership with field sales teams
Preferred qualifications
- Experience operating across APJ markets with sensitivity to regional and cultural nuances- Consulting background with experience advising senior leaders on technology-led business transformation
- Passion for Amazon's culture of innovation and ability to translate it into customer-facing experiences
- Hands-on experience applying AI tools to business problems and customer engagement workflows
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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