The ideal candidate is a skilled communicator with excellent research abilities who can gather and synthesize data from multiple sources under tight timelines.
Key job responsibilities
• Conduct deep dives into adjudicated Delivery Partner incidents, ensuring thoroughness and accuracy in all findings
• Provide support to arbitration partners by effectively gathering, organizing, and presenting all information related to Flex DP cases
• Exhibit excellent individual problem-solving and analytical skills to review and investigate cases across multiple data sources
• Demonstrate technical competence and self-motivation, thriving in a fast-paced team environment with minimal supervision
• Display flexibility by working with different partners and providing support as needed for additional tasks, including reinstatements
• Ensure compliance with established procedures and Service Level Agreements (SLAs) while achieving and maintaining high-quality and performance metrics
• Maintain detailed documentation of case findings and partner communications for legal and compliance purposes
Basic qualifications
- 2 years of investigations experience- Excellent written and verbal communication skills
- Must be in Good Standing
- Bilingual (English, Japanese)
Preferred qualifications
- Experience handling escalations and the ability to thrive in an ambiguous environment- Experience working with legal or arbitration processes
- Familiarity with JP regulatory requirements and compliance frameworks
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