We're seeking Business Analyst for our Delivery Stations. In this role you will be responsible to expand and manage operations for a new delivery channel, people and performance management and driving the operational plan.
Key job responsibilities
• Monitor planning metrics, compare actuals against plans (Daily/Weekly/Monthly), identify gaps, conduct in-depth analysis, and collaborate with stakeholders to address them.
• Address daily capacity challenges and serve as the primary point of contact for planning with site and operations teams.
• Take ownership of end-to-end long-term improvement initiatives, focusing on key performance indicators (KPIs) such as planned driver utilization% and LH loaded drive time.
• Lead weekly capacity planning cycles, incorporate stakeholders' requests, and ensure efficient planning.
• Educate stakeholders on capacity planning topics and promote a self-service approach.
• Collaborate with Business Intelligence partners to request and develop dashboards and tools for S&OP execution.
- Sit at the intersection of planning and Operations, translating data into accurate, executable capacity plans
- Drive KPIs that matter: driver utilization and loaded drive time
- Lead the weekly planning cycle end to end and see your work hit the ground within days
- Build dashboards and tools with BI partners to make planning faster and self-service
- Grow in a team that sets ambitious goals and rewards people who invent better ways to reach them
A day in the life
Core Job Fundamentals:
1- Monitoring performance of the program daily.
2- Own network compliance score for the associated accounts.
3- Coordinating with various stakeholders to resolve partners escalations.
Internal stakeholders:
Program POC
DS Manager
DS Team Leaders
Fleet Supervisor
Procurement
Payment Team
Learning Ambassador
Basic qualifications
- Speak, write, and read fluently in English- Experience in an operational role
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Experience working with data analytics and using these metrics to identify problems
Preferred qualifications
- Bachelor's degreeOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.