Responsibilities
- Investigate fraud cases escalated to the Anti-Fraud team (ABADI & Tunaiku) or cases categorized as fraud signals, as assigned by the Anti-Fraud Investigator Supervisor/Team Leader.
- Maintain productivity and quality targets for field investigations while gathering and reporting valuable findings during site visits.
- Prepare clear investigation reports and maintain the Fraud Case Tracker as part of daily activities.
- Collect, validate, and maintain supporting evidence throughout the investigation process while ensuring data confidentiality.
- Review suspicious transactions based on fraud alerts and perform customer confirmation when required.
- Conduct field visits and coordinate with internal and external stakeholders as needed.
- Ensure all investigation documentation is complete, accurate, and maintained in accordance with company policies.
Requirement
- Minimum Diploma degree in any discipline.
- Minimum 2 years of experience in anti-fraud, investigation, or internal audit within the financial services industry.
- Good understanding of digital products and application processes in Financial Services Institutions.
- Strong analytical, technical, and computer skills.
- High integrity, strong ethical standards, and a willingness to learn.