Location Overview
Join our team in Amanyangyun. An all-season escape on Shanghai’s vibrant fringe, Amanyangyun promises outdoor adventure, wellness exploration and cultural immersion in spectacular natural surroundings. On 140 pristine hectares, cycle through giant camphor trees and storied, stone villas to the tea house or art gallery. Drift over forest-embraced lakes and picnic in tranquil glades. Dine at three signature restaurants and delve deeper into holistic wellbeing at the comprehensive Aman Spa. At the resort's heart lies Nan Shufang, dedicated to revealing China’s rich heritage.
Role
Amanyangyun is seeking a Director of Spa & Wellness to join our team in Shanghai, China. You will lead our Spa and Wellness division, overseeing wellness programmes, spa and movement services, membership, heat facilities, the gym and yoga. You will develop our colleagues, shape our wellness immersions and retreats, and continually raise both the guest experience and the financial performance of the department.
Responsibilities
● Lead the daily operations of the Spa and Fitness facilities, ensuring the highest standards of service, privacy, and guest experience.
● Develop and manage annual budgets, business plans, and financial forecasts to achieve revenue and profitability targets.
● Analyse financial performance, including profit and loss statements, and implement strategies to optimise results.
● Maintain and evolve spa treatments, service standards, and operational procedures in line with industry trends and Aman philosophy.
● Collaborate with Marketing and operational teams to drive revenue growth, brand positioning, and guest engagement.
● Oversee recruitment, onboarding, training, and performance management of spa colleagues and contractors.
● Foster a positive and inclusive team culture through coaching, development, and clear communication.
● Ensure full compliance with all health, safety, and regulatory requirements, including state licensing standards.
● Act as the primary contact for guest concerns, ensuring prompt, professional, and discreet resolution.
● Drive innovation through capital projects, partnerships, and continuous enhancement of the spa and wellness offering.
Requirements
● Minimum 5 years’ leadership experience in a luxury spa or wellness environment, including hands-on Spa operations experience in the luxury hotel in Shanghai.
● Proven expertise in financial planning, budgeting, and revenue optimisation, with strong numerical acumen and a demonstrated ability to analyse financial ● Strong written and verbal communication skills, with the ability to build meaningful guest relationships.
● In-depth knowledge of current wellness trends and holistic health practices.
● Strong leadership, delegation, and team development capabilities.
● Excellent organizational, analytical, and problem-solving skills, with a data-driven approach to performance monitoring and conintuous improvement.
● Ability to manage multiple priorities in a fast-paced environment.
● High level of professionalism, discretion, and cultural awareness.
● Proficiency in Mandarin and English, both written and verbal.
● Authorizaiton working in China is a must.
Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home.
If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.