Location Overview
Join our team in Aman Nai Lert. Amid the skyscrapers of central Bangkok, Thailand’s first urban Aman hotel and residences will rise from the verdant sanctuary that is Nai Lert Park. Here, history and nature will come together to tell a new Aman story, one entwined with the exceptional legacy of Thailand’s revered Nai Lert family.
Role
Detail-oriented, reliable, experienced restaurant supervisor to join our growing team. In this position, you will play a key role in managing all aspects of the restaurant business. You will be expected to deliver a high-quality experience to our guests and motivate our staff to ensure excellent customer service. Supervisors will be responsible for maintaining quality and increasing profitability. Exceptional management skills and a strong understanding of customer service are a must.
Responsibilities
- To ensure that the Brand is protected, to ensure that all business partners and guests are surprised and delighted by their on-property experience, in the best traditions of the Aman culture.
- To approach the overall sales of food and beverage activities from a strategic perspective.
- To ensure that associates also provide excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Ensures that the outlet is operated in line with maximizing profit while delivering on the brand promise.
- Train, develop and lead the colleague’s team within the outlet.
- Ensure that all departmental operational procedures are adhered to.
- Work with Culinary team to maintain appropriate menus, offerings, and par levels.
- Ensure that cleanliness and safety of the outlet and surrounding area is maintained.
- Assist as a liaison between outlet colleagues and other departments in absence of a manager.
- Ensure all guest/colleague comments and concerns are effectively resolved.
- Performances are managed through coaching, documentation, feedback, and positive reinforcement.
- Maintaining accurate records on performance and audits, attendance, grooming, service deficiencies, schedule, and payroll.
- Recognize colleagues through comment cards, incentives, and continuous feedback.
- Assist in conducting monthly inventory reconciliation with supporting actions of inventory management.
- Meet daily deadlines as reflected in the operational plan.
- Maintain daily productivity as outlined in the monthly budget.
- Continuously seek out creative ways to improve service and overall F&B revenues and profitability.
- Act as a dynamic member of the hotel's F&B team and ensure strong departmental representation on other hotel committees and activities.
- Ensure hotel grooming and appearance standards are adhered to throughout the outlet.
- Ensure a clean and SAFE working environment, with continual emphasis on promoting colleague health and safety.
- Promote teamwork and respectful workplace practices between the kitchen and service colleagues.
- Assumes full operational responsibilities for outlet in absence of an Assistant Restaurant Manager and/ or Outlet Manager.
- Participate and monitor colleagues’ involvement on all hotel wide committees, including Health & Safety and social.
- Meet, greet, and seat the guests, and touch every table at least once during the meal.
- Oversee guest selection and ensure proper placement and distribution.
- Floor presence during shift, greeting and interaction with guests.
- Prepare shift schedules according to Hotel occupancy and special functions.
- Complete menu knowledge (Etc. breakfast, lunch, dinner, beverage service area)
- Co-responsible with Assistant Restaurant Manager for training.
Requirements
- Well groomed
- Presentable in accordance with Aman image
- Articulate and refined speech
- Fluent in English and Thai
- Degree/Diploma in any discipline
- Minimum 1-2 years in a similar position In a hotel or Restaurant
Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home.
- Aman Global Complimentary Night Program.
- Discount on Food & Beverage Outlets at Aman Nai Lert Bangkok.
- Aman Retail and Spa Treatment discount.
- Uniform provided.
- Meal is provided.
If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.