We are looking for an experienced Accounts Receivable & Collections Specialist to own a portfolio of customer accounts from invoice to cash. You will keep receivables current, resolve billing issues at the source, and work with our service and finance teams to make sure every job is billed accurately and paid on time. This role is for someone who is confident on the phone, precise with details, and wants real ownership of their results.
We welcome a resourceful professional who brings sound judgment, clear communication, and consistent follow-through. Your ability to resolve payment challenges while preserving customer relationships will make you a valued contributor to our team’s success.
KEY RESPONSIBILITIES:
ACCOUNTS RECEIVABLE & CASH APPLICATION
- Post and apply customer payments (check, ACH, wire, and credit card) accurately and daily
- Reconcile customer accounts and resolve unapplied cash, credits, and short payments
- Submit invoices & track payment status through customer portals, ensuring PO and work order details match
- Recommend credit holds or changes to terms for accounts with recurring past-due balances
COLLECTIONS
- Own an assigned portfolio of commercial accounts and keep aging current
- Review accounts receivable aging reports and prioritize collection efforts by balance and risk
- Follow up on past-due balances by phone, email, and customer portal
- Negotiate payment arrangements within company guidelines and monitor payment commitments
BILLING RESEARCH & RESOLUTION
- Investigate billing discrepancies, short payments, and disputed invoices
- Research and resolve aged and long-standing balances, including old disputes, unapplied cash, and open credits, to bring accounts current and clean
- Partner with service, dispatch, and finance teams to obtain signed work orders, POs, and other documentation needed to resolve disputes
- Identify recurring billing errors and help fix them at the source
DOCUMENTATION & REPORTING
- Maintain accurate records of collection activity, customer communications, and account status
- Report on collection progress, aging, DSO, and accounts at risk
- Escalate unresolved balances and account concerns to management
CUSTOMER RELATIONSHIPS & PROCESS IMPROVEMENT
- Maintain positive customer relationships through professional, respectful communication
- Recommend improvements to billing, collection, and cash application processes
QUALIFICATIONS
- 3+ years of commercial accounts receivable and collections experience
- Hands-on experience with cash application, account reconciliation, and AR aging management
- Proven ability to manage a high volume of commercial accounts and reduce past-due balances
- Confident, professional phone presence with strong negotiation and problem-solving skills
- Proficiency in Microsoft Excel and experience with accounting or ERP software
- Organized and self-directed, with the ability to collaborate across departments
NICE TO HAVE
- Familiarity with Sage Intacct, QuickBooks Online (QBO), MS D365, Davisware, or ServiceTitan
- Experience in HVAC, refrigeration, commercial kitchen service, mechanical services, or a related industry
- Experience with PO-based billing and various customer portals
COMPENSATION, SCHEDULE & BENEFITS
- $70,000–$80,000 annually, based on relevant experience and qualifications
- On-site at our West Babylon, NY office
- Full-time, Monday–Friday 8:00 AM – 5:00 PM
- Health, dental, and vision benefits.
- Paid time off and holidays.
- 401(k) with company match.
- Opportunities for advancement and professional development.
- A supportive team environment with a company committed to growth and operational excellence.
Don’t check every box? If you have owned a commercial AR portfolio or relevant collection skills and take pride in keeping it clean, we would still like to hear from you.
Why Join Air Comfort Service Group?
We offer an opportunity to join a growing company at an exciting stage, where your contributions directly impact the customer experience and how we operate day to day. It's a role with real room to make an impact and help shape what comes next. If you are dependable, professional, and ready to grow with a dynamic team, we encourage you to apply today. Air Comfort Service Group is an equal opportunity employer. We welcome applicants from all backgrounds and provide reasonable accommodation during the hiring process.